Privacy Policy – Esteem Strong

Last updated: November 8, 2025

Esteem Strong operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Esteem Strong is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, and transaction details.
• Account information including your username, password, and preferences.
• Transaction information such as items viewed, purchased, returned, or exchanged.
• Communications with us including customer support inquiries.
• Device and usage information such as IP address, browser details, and interaction with our Services.

Personal Information Sources

• Directly from you when you create an account, visit or use the Services, or communicate with us.
• Automatically through cookies or similar technologies when you use our Services.
• From our service providers who assist in providing technology and fulfillment.
• From our partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services: To process orders, payments, deliveries, and customize your shopping experience.
• Marketing and Advertising: To send promotional communications and display personalized ads.
• Security and Fraud Prevention: To verify accounts, detect suspicious activity, and secure our systems.
• Communicating with You: To provide customer support and updates about your account or transactions.
• Legal Reasons: To comply with laws, respond to legal requests, and enforce our terms.

How We Disclose Personal Information

• With Shopify, vendors, and service providers who perform services on our behalf.
• With marketing partners for advertising and analytics purposes.
• When you consent to or direct us to share your data with third parties.
• With affiliates and within our corporate group.
• In connection with a merger, acquisition, or to comply with legal obligations.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may process your personal information to provide and improve the Services. To learn more about Shopify’s data practices, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites not controlled by Esteem Strong. We are not responsible for their content or privacy practices. You should review their respective privacy policies and terms.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under the age of majority. Parents or guardians may contact us if data has been provided by a minor for deletion.

Security and Retention of Your Information

While we take reasonable precautions to protect your information, no security measure is entirely secure. We retain data as long as necessary for operational or legal purposes.

Your Rights and Choices

• Right to Access / Know: Request a copy of the personal information we hold about you.
• Right to Delete: Request that we delete your personal information.
• Right to Correct: Request corrections to inaccurate information.
• Right of Portability: Request transfer of your data to another party.
• Right to Opt Out: Opt out of targeted advertising or sale of your personal data.

If you reside in the UK or EEA, you may also have the right to object to processing, restrict processing, or withdraw consent at any time.

Complaints

If you have complaints about how we process your data, please contact us using the details below. Depending on your jurisdiction, you may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer and store your personal information outside your country of residence. When doing so, we use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised “Last updated” date.

Contact

If you have any questions or wish to exercise your rights, please contact us at hello@esteemstrong.com or mail us at:
PO Box 160, Caloundra, QLD 4551, AU